Consulting Services

I help solve operational problems with custom technology and AI. If you’re looking to eliminate bottlenecks, automate routine work, or expand what’s possible for you and your staff, let’s talk.

I’ll work with your team to build systems tailored to your needs…

• Leverage AI in a Secure, Thoughtful Way: Find where AI actually helps your business, and implement it without compromising your data or quality.
• Free Your Team From Repetitive Work: Eliminate wasted hours copying data between systems, compiling reports, or doing other manual work that could be automated.
• Track What Matters to Make Informed Decisions: Bring together and analyze scattered data with custom dashboards. See exactly what’s going on across the business in near real-time.
• Fill Gaps in Your Current Software: When your tools don’t quite do everything you need, or if they don’t talk to each other well, I can build what’s missing.
• Streamline Your Intake/Onboarding Flow: Reduce friction that causes potential clients to drop-off. Eliminate bottlenecks, automate manual steps, and leave clients even more engaged and excited to work with you.

Expand What’s Possible for Your Business

My name is Joshua Harbert. I’m a creator, engineer, and former healthcare co-founder. I’ve helped build a nationally accredited mental health facility, launched six-figure marketing campaigns, and set up operational infrastructure for businesses across multiple industries.

I understand the day-to-day challenges of running a business. And I get the importance of adapting to your unique context, goals, and needs.

By stepping back and looking at your overall process and strategy, we can do more than just patch what’s broken. We can build something that makes your whole operation work better.

We can create new possibilities for you and your team.

What would you do if each team member saved several hours (or more) every week? What would change if you could further amplify and support your team’s expertise?

Maybe you’d gain capacity to take on more clients, while increasing service quality at the same time. Perhaps you’d have the data to identify hidden opportunities for growth. Or maybe you’d be able to create more moments of magic and delight.

Case Study: Elevating the Client Experience

At our mental health facility, Plural Healthcare, we started giving a one-page printout to our clients at discharge.

It was a game-changer.

See, every now and then, we had a client who was uncertain about leaving our intensive outpatient program (IOP). They’d wonder: “Am I really ready for the next step?” “Have I made enough progress?” “Will I be able to handle not having the extra support?”

These doubts weren’t due to an actual lack of progress though. In fact, it’s the opposite. People can make such a fast and dramatic shift in IOP that they don’t remember how bad things were before. Their starting point feels like a distant memory.

That gave us an idea…

What if we compiled the data from the self-assessments that our clients filled out each session (e.g. mood, anxiety, and other indicators of mental health)? What if they could visually see the impact of treatment over time?

So I designed an automated system to log clinical metrics at each session, track the data over time, and generate a visual report for each client.

Handing clients this new report was remarkable. You could see them gasp: “Oh wow! I was doing that bad before. Maybe I am ready for discharge.”

Take a look for yourself. Here are two anonymized reports from clients who completed our program. You can see the significant declines in anxiety and depression symptoms (GAD-7/PHQ-9), alongside positive shifts in other mental health metrics.

As you can see, we had some amazing clients. Showcasing the work they (and our clinical staff) did in the program was powerful.

I’d love to help create this kind of impact in your business.

Past Projects & Results

Streamlined Intake Process: One healthcare practice was having too many patients drop off during intake. I helped boost their intake conversion rates by 48% with a redesigned intake process, saving their staff 4–6 hours a week at the same time.

Custom Operations Platform: Built a HIPAA-compliant platform from scratch to run our intensive group therapy program. It handled session logging, clinical score tracking, client management, and automated reporting. What started as a request for some basic tracking turned into the system our team ran the program with day-to-day.

Lead Tracking Dashboard: Marketing data was scattered across more than five different platforms. I connected everything in a single dashboard: showing where clients were coming from in real-time, identifying which marketing efforts were working, and helping achieve a 4x return on Google Ads spend.

Automated Reporting: Created a custom tool to automate report generation for one small engineering team, saving the project 1,000+ man-hours of repetitive work.

Martial Arts Training Guide: Designed and developed a full web app for a local Taekwon-do academy with pattern breakdowns, footwork diagrams, videos, and more.

Let’s Get Started

If you’re dealing with messy processes, scattered data, or tools that aren’t quite working the way they should, I’d love to connect. Here’s how I typically work.

1. Discovery. I start by understanding how things actually work. Not just the surface-level problem, but the broader context around it. I’ll take a close look at your current process and tech. And I’ll talk with you, your team, and sometimes your customers. The best solutions usually come from looking at the whole picture.

2. Design & Build. Next I build what fits your needs. Could be a custom app or spreadsheet, a streamlined process, a smart use of AI, or a combination of the above. I’ll make sure you and your team are set up to use it confidently.

3. Ongoing Support. Your needs change and evolve over time. I can stick around to adjust, expand, and build out new capabilities as you grow.

Get in touch, and let’s figure out what makes sense for your situation.